Shipping & Returns

ATTENTION CUSTOMERS

 

Since the outbreak of Coronavirus disease (COVID-19), Essential7 has been taking comprehensive prevention and control measures to protect the health of our employees and customers.

 

We are a home based business and the risk of exposure to the virus is extremely low. We do not have outside employees nor do we have our packages handled by the local USPS carrier.  We deliver to the main Post Office in bags that are then taken immediately to the back.  Please rest assured we are following all guidelines that are in place at this time.

Please be patient as we process orders.  Delays may happen due to high demand

 

We greatly appreciate your patience and understanding during this period.

 

Notes
  • For most web orders, the production time might be 2-3 days longer than usual.
  • Starting June 15st we are no longer shipping international.  Orders placed before this time may take up to two months for arrival please check your tracking number for updates. 
  • For large orders, or orders containing made to order (MTO) blends, production lead time might be 3-4 days longer than usual.
  • The production follows the first-order first-served, except for some urgent domestic medical-related orders.

 

 

Return Policy

 

All sales are final, we do NOT accept returns or cancellations.  Before you finalize the order, please make sure you intend to order what you selected. All orders placed will ship exactly as placed. Please click on the products to read descriptions for each product. We do not accept returns because a product is too thick or because you could not work with the product or for any other reason not related to a mistake at our end. The raw materials we offer are all natural and, as such, will vary in color, consistency, and aroma from batch to batch and vendor to vendor. Please do not expect uniformity when ordering natural raw materials.  I urge you to read very carefully as to what you a buying, double check the shopping cart when you add it to the cart to make sure everything is correct and double check everything before submitting your order   Health laws do not allow us to accept returns due to contamination and the possibility of COVID.



Shipping

 

Attention International Shipping Will Be Suspended Until Further Notice Due to COVID

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. 

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

All orders placed other than the United States will be charged a customs fee.  Please understand Essential7 has no control over custom fees.  It is a requirement. 

 

When placing an order, your order will be filled in the order it is received.  It will take 4-5 business days to process and 2-3 business days to ship. Priority shipping is the standard shipping method.  This does not mean it will be shipped the same day.  If the ordered is placed after  12pm Eastern Standard Time it will not be processed until the following day.  We do not process orders on Saturday or Sunday or days that we are closed.  Shipping times will be longer during holidays.  If you need to have your order rushed there is a 20.00 fee on top of the shipping charges that apply.  Please call us to have your order rushed. 303-601-8760

 

Added Request on Comment Form

 We will use our discretion as to whether or not we will include your requests into the shipping label. Sometimes, requests such as ‘leave on porch if no one is home’ cannot be complied with because of the value of the shipment or because lye is included in the shipment. We will make a decision on what can and cannot be included on the shipping label and what fits on the label. Please note that the driver reserves the right to decide whether or not it is safe to leave a parcel unattended or without a signature and the driver may require a signature upon delivery even if we did not request a signature. If our clerk misses not following a customer’s instructions, all we can do is apologize for this error on our part. 

 

 

 Refused Shipments

 

 Should delivery of a shipment be refused for any reason not authorized by us, these are the charges you will face: (1) Order cancellation fee of $20.00 for any returned/refused shipment. (2) Restocking charges of 20% on all products in the order. (3) Whatever the carrier charges for returning the refused shipment to us. The balance will be returned to you approximately within 14 business days of our receipt of the returned/refused shipment.