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Shipping & Returns

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Return Policy

 

All sales are final, we do NOT accept returns or cancellations.  Before you finalize the order, please make sure you intend to order what you selected. All orders placed will ship exactly as placed. Please click on the products to read descriptions for each product. We do not accept returns because a product is too thick or because you could not work with the product or for any other reason not related to a mistake at our end. The raw materials we offer are all natural and, as such, will vary in color, consistency, and aroma from batch to batch and vendor to vendor. Please do not expect uniformity when ordering natural raw materials.  I urge you to read very carefully as to what you a buying, double check the shopping cart when you add it to the cart to make sure everything is correct and double check everything before submitting your order   Health laws do not allow us to accept returns due to contamination.



Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

 

When placing an order, your order will be filled in the order it is received.  It will take 4-5 business days to process and 2-3 business days to ship.  If the ordered is placed after  12pm Eastern Standard Time it will not be processed until the following day.  We do not process orders on Saturday or Sunday or days that we are closed.  If you need to have your order rushed there is a 20.00 fee on top of the shipping charges that apply.  Please call us to have your order rushed. 720-379-8183

 

Added Request on Comment Form

 We will use our discretion as to whether or not we will include your requests into the shipping label. Sometimes, requests such as ‘leave on porch if no one is home’ cannot be complied with because of the value of the shipment or because lye is included in the shipment. We will make a decision on what can and cannot be included on the shipping label and what fits on the label. Please note that the driver reserves the right to decide whether or not it is safe to leave a parcel unattended or without a signature and the driver may require a signature upon delivery even if we did not request a signature. If our clerk misses not following a customer’s instructions, all we can do is apologize for this error on our part. 

 

 

 Refused Shipments

 

 Should delivery of a shipment be refused for any reason not authorized by us, these are the charges you will face: (1) Order cancellation fee of $20.00 for any returned/refused shipment. (2) Restocking charges of 20% on all products in the order. (3) Whatever the carrier charges for returning the refused shipment to us. The balance will be returned to you approximately within 14 business days of our receipt of the returned/refused shipment.