Shipping & Returns

 

Return Policy

Because Essential7 products are handcrafted botanical oil blends intended for personal use, all sales are final.

For quality, safety, and hygiene reasons, we are unable to accept returns or exchanges on opened, used, or correctly shipped products. Essential oil blends cannot be restocked or resold once they leave our care.

Please review your order carefully before completing checkout, including product names, sizes, quantities, and shipping information. Orders are prepared and shipped exactly as placed.

If we made a mistake with your order, or if an item arrives damaged, please contact us within 5 days of delivery so we can review the issue and make it right.

We do not accept returns based on scent preference, texture, natural batch variation, change of mind, or improper product selection. Because our blends are made with natural ingredients, aroma, color, and consistency may vary slightly from batch to batch.

Thank you for understanding and helping us maintain the quality and integrity of every Essential7 product.

Shipping

Essential7 ships to many locations within the United States and internationally. Please note that some products may have shipping restrictions and may not be eligible for international delivery.

Shipping options, rates, and estimated delivery dates are calculated during checkout based on the items in your order, the shipping destination, and the shipping method selected.

Many shipping rates are weight-based. To follow carrier policies, package weights may be rounded up to the next full pound.

Processing Time

Orders are prepared in the order they are received. Most orders require 4–5 business days for processing before shipment. Once shipped, delivery time is typically 2–3 business days when Priority Shipping is selected.

Priority Shipping refers to the shipping method used after your order has been processed. It does not mean the order will ship the same day.

Orders placed after 12:00 PM Eastern Time may begin processing the following business day. We do not process or ship orders on Saturdays, Sundays, holidays, or days that Essential7 is closed.

During holidays, seasonal promotions, and high-volume periods, processing times may extend to the full stated window or slightly longer. The shipping method selected affects delivery time after shipment, not processing speed.

Rush Orders

If you need your order rushed, please call us at 303-601-8760 before placing your order or as soon as possible after ordering.

Rush requests are accepted at our discretion and are not guaranteed. If approved, a $20 rush fee will apply in addition to any shipping charges.

International Orders & Customs Fees

International shipping times can vary widely depending on the destination, shipping method, customs processing, and local postal service.

International orders shipped First Class may take up to two months to arrive. Please use your tracking number for the most current updates.

Customers are responsible for any customs fees, duties, taxes, import charges, or additional delivery fees required by their country. Essential7 has no control over these fees and cannot waive, refund, or predict them.

Delivery Notes & Special Requests

You may add delivery notes or special requests during checkout. We will do our best to include appropriate instructions on the shipping label when possible.

However, some requests may not be allowed due to package value, carrier rules, product type, label space, or delivery safety. Examples may include requests such as “leave on porch if no one is home.”

Please note that the carrier and delivery driver make the final decision about whether a package can be left unattended. A signature may be required at the driver’s discretion, even if Essential7 did not request one.

If we are unable to include or follow a special delivery request, we sincerely apologize, but Essential7 is not responsible for carrier decisions or missed delivery instructions.

Refused Shipments

If a shipment is refused, rejected, or returned to Essential7 for a reason not authorized by us, the following charges may apply:

A $20 order cancellation fee for the returned or refused shipment.

A 20% restocking fee on products in the order.

Any return shipping charges or carrier fees billed to Essential7 for the refused shipment.

Any remaining balance will be refunded within approximately 14 business days after we receive and review the returned shipment.