Wrong Items, Incorrect Orders & Weather-Related Changes
If you receive the wrong item, missing items, or another customer’s order by mistake, please contact Essential7 before sending anything back. This gives us the opportunity to review the order, confirm the issue, and provide instructions.
Please do not return any items without prior authorization. If items are shipped back without approval, the customer is responsible for any return shipping costs, and Essential7 may not be able to reimburse those charges.
Weather & Temperature Changes During Transit
Essential7 is not responsible for weather conditions, carrier delays, or temperature changes that occur while an order is in transit.
During cold weather, some products may arrive frozen or thicker than usual. If this happens, allow the products to sit at room temperature until they return to their normal consistency.
During hot weather, some products may arrive softened, thinned, or fully melted. If this happens, place them in a cool area until they return to their normal state.
Temporary freezing, melting, softening, or thickening during transit does not mean the product is damaged or defective. Natural products may respond to temperature changes, and this does not affect the quality or intended use of the product.
Returns or refunds are not accepted for products that arrive frozen, melted, softened, thickened, or otherwise affected by normal weather-related temperature changes during transit.