Ordering

Please review your order carefully before completing checkout. Once an order has been submitted and confirmed, we are unable to guarantee changes, additions, deletions, cancellations, or coupon adjustments.

If you cannot find an item you are looking for, please contact us at 303-601-8760. If it is available through one of our trusted sources, we may be able to special order it for you.

Minimum Order Policy for Free Shipping 

To help cover the cost of preparing, packaging, and processing small orders, Essential7 has a minimum order requirement of $25 for free shipping .

Order Accuracy

Customers are responsible for entering accurate billing, shipping, and contact information at checkout.

Essential7 is not responsible for lost, delayed, misplaced, returned, or misdelivered packages due to incorrect or incomplete shipping information provided by the customer. If an address error is discovered after an order has been placed, we will make our best effort to help redirect the shipment when possible, but we cannot guarantee the carrier will be able to make the correction.

Please check your order within 24 hours of delivery. Any discrepancies, missing items, damaged items, or order concerns must be reported promptly so we can review the issue.

Order Changes

Once an order has been confirmed, additions or removals may not be possible.

If an item must be removed after an order has already been packed, a restocking fee may apply to cover the time and cost of unpacking, adjusting, and repacking the order. The fee will be $10 or 20% of the removed item total, whichever is greater.

Any additions requested after an order has been placed may need to be processed as a separate order and will follow all applicable ordering, processing, and shipping guidelines.

Pricing, Discounts & Coupons

Prices are effective on the date the order is placed. Due to changing supply costs in the essential oils and natural products market, prices may change without notice.

Discounts, sales, or coupon codes must be valid at the time the order is placed. Coupons or discounts cannot be applied retroactively after an order has been submitted.

Website, Pricing & Inventory Errors

We do our best to keep our website, product listings, prices, and inventory accurate and up to date. However, occasional website errors, inventory discrepancies, pricing mistakes, discontinued items, or technical glitches may occur.

If an error affects your order, Essential7 reserves the right to review the order and contact you with available options, which may include adjusting the order, offering a substitution when appropriate, issuing a refund for the unavailable item, or canceling the affected portion of the order.

Processing Time

Most orders are processed within 4–5 business days after they are entered into our system. Processing times may vary depending on order volume, product availability, holidays, seasonal promotions, weather delays, or other circumstances outside of our control.

Orders placed on Fridays, weekends, holidays, or days Essential7 is closed will begin processing on the next business day.

During high-volume periods, such as holidays, seasonal sales, discount promotions, or times when we are closed for scheduled breaks, please allow extra time for your order to be prepared and shipped.

Please remember that processing time is separate from shipping time. The shipping method selected at checkout affects transit time after your order has shipped, not the time required to prepare your order.

Out-of-Stock Items

We do our best to keep our website updated and to notify customers if an item is unavailable or delayed.

If a large quantity of an item is ordered and the full quantity is not available, we may ship the available portion first and send the remaining quantity once new stock arrives, when appropriate.

Restocking times vary depending on the product, supplier, distiller, or ingredient source. If restocking is expected to take longer than usual, we will make our best effort to notify you.

If an item becomes partially or temporarily out of stock after an order has been placed, Essential7 will review the order and determine the best way to complete fulfillment. Depending on the situation, this may include waiting for restock, shipping available items first, offering a suitable substitution, issuing a refund for the unavailable item, or adjusting the affected portion of the order.