Wrong Items, Wrong Order, Weather
If you receive someone else's order or wrong items with your order, please do not send the shipment back without first contacting us; please give us an opportunity to research and reply. Should you decide to ship the items back to us without our authorization, you will assume all responsibilities and expenses related to the return shipment in which case we won't be able to reimburse shipping charges you may incur. We are not responsible for weather conditions during transit to you which may affect the products you receive or which may cause your shipment to be delayed during transit. If it's freezing outside, some of your products may arrive frozen and you should leave them at room temperature until they have returned to their normal state. If it's very hot outside, some of your products may arrive fully melted. Set them in a cool place until they return to their normal state. Temperature fluctuations while in transit will not affect any of our raw materials. Returns are not accepted because products arrived frozen or melted.