ORDERING

Ordering

As a wholesaler, we are finding it difficult to accommodate an increasing number of small orders. The rising cost of administering small orders have been straining our ability to offer the most competitive pricing in the industry. Hence, we will be instituting a Minimum Order Policy, which requires orders to be of minimum $20.00. On all orders less than $20.00, an Administrative Fee of $20 will be applied. This policy will be effective March 01, 2014. We truly regret any inconvenience this may cause you, but we trust that our valued customers will appreciate this, as it is necessary in order to offer the best wholesale pricing in the industry.

 

Customers are responsible for providing accurate shipping information when registering with the site.  Lost, misplaced, or return shipments based off of incorrect shipping information as provided by the customer shall be the sole responsibility of the customer.  Essential7 will make its best effort to redirect shipments as needed for incorrect shipping addresses in order to fully satisfy customer orders.

 

 

  1. All orders must be checked within 24 hours of receipt so that any discrepancies may be addressed.
  2. Due to the volatile nature of the essential oils market, price commitment is made on the placement of order only. We shall do our best to keep our website updated..
  3. There is a Minimum Order Policy, which requires orders to be of minimum $20.00. On all orders less than $20.00, an Administrative Fee of $20 will be applied. .
  4. Any orders above $5,000.00 must be paid by Wire Transfer, Certified Cheque, or Direct Deposit.
  5. Once an order has been confirmed we will not accept any additions or deletions. Should you wish to have any item removed after the order has been packed, a restocking fee will be applied to cover the cost of removing the item(s) and repacking the order. The fee will be $10.00 or 20% of the cost of the items removed, whichever is the greater amount. Any additions will be treated as a new order with all applicable guidelines. Please ensure that all orders are accurate prior to finalizing.
  6. At all times, prices are effective on the date of your order only. Discounts or coupons that were not valid on the date of your order, cannot be applied

 

PROCESSING TIME:  We do our best to ship within 4-5 business days of an order being logged into our system. However, our turnaround time may increase or decrease based on order volume and time of year.  We do our best to keep the customers updated if there are back orders on large volumes of product/

Orders are logged in the next business day after they're placed. Orders received on Fridays, holidays, on days we’re closed or weekends are logged in the next business day. There are times when order processing may be additionally delayed due to an extremely high volume of orders, to holidays or to weather conditions; we appreciate your understanding when this occurs.

During very heavy periods, such as Thanksgiving, Christmas, the months of September thru December, Mother's Day, as well as when we close during holidays or offer discount promotions, customers must allow additional days for an order to be processed and shipped; please plan your orders accordingly.  Please remember that you must allow time-in-transit for an order to reach you, we're located in South Florida, zip code 34275. Please do not wait until the last minute to place your order, please plan your purchases so you will not be disappointed should a delay occur in order processing, if an item is out of stock or if your shipment is damaged, lost or delayed due to weather.

 

OUT OF STOCK ISSUES

 If a customer orders a large quantity of a product and all of the product is not in stock when the order is entered into our system, once the new stock arrives we will ship separately whatever quantity we may owe the customer. Most of our restocking orders arrive at our warehouse 5-7 business days after we place a restocking order, sometimes sooner. Should the distiller or vendor inform us restocking will take longer than 7 business days, we’ll promptly notify the customer.

Please note that we do not allow order cancellations for any reason and we don’t allow removal/cancellations of products which become partially or completely out of stock after the customer places an order.